Customer Management
- Get all your customer data in one place & keep a track of all the orders
- You can raise tickets liaise with various departments, mark them as an escalation and get special teams to look into it
- Track their rating for you and your product. Gain insights into what made them happy or unhappy
- Have a special tracker for your premium customers when they reach out to yo
Omni Channel support
- Let customers reach out to you by any and all mediums at their disposal – Phone, email, chat or social media handles like Twitter, FB, Instagram, etc.
- Cloud telephony solution for better reach outs at low cost. Have an IVR set up with customized messages
- Record all your conversation and through various reports track the calling performance – no. of calls received, no. of calls made, avg. Talk time, avg. handle time, average wrap time, etc.
- Conference your calls, escalate the calls to the designated supervisors, and handle all your customer queries with ease.
Performance & Analytics
- Create your own customized reports. There are some custom reports that are exhibited, they can be further customized based on your need.
- Track what is important to you and the management through customized data visualization on your dashboard
- You have the ability to change your dashboards, add new items and remove the ones that are not so important to you with ease
- Option to download various parameters from every single page in the application
Communications Suite
- Telephony Integration - Call or schedule the call to the customer with ease from the application itself
- Email Integration - send emails to your co-workers, vendors, partners, and customers with a various template created to avoid human errors
- SMS & WhatsApp Integration - Whether you need standard SMS responses, payment links, or any other important promotion information regarding your products; do it all with a click of a
button
Create a long-term, sustainable, cost-effective solution to drive your business to higher sales and better productivity. Use CREYSTO today, ask for a demo NOW
Book A Demo